Since 1957, Capital Heat Inc. has been the leading HVAC and Geothermal contractor for heating, cooling, indoor air quality, and renewable energy in Buffalo and Western New York. Locally owned and operated, Capital Heat Inc. provides comfort services including furnaces, air conditioners, geothermal heating and cooling systems, duct cleaning, and whole-house stand-by generators.
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Capital Heating and Cooling > HVAC Talk  > Tips from the Experts  > The Myth of the $60 Maintenance Call

The Myth of the $60 Maintenance Call

Our guess is you read the title of this blog post and thought to yourself “wait—the $60 maintenance call is a myth? But, isn’t that something that every contractor does?” To which we reply, “it wouldn’t be a true myth if it wasn’t a.) false and b.) widely believed.”

Sorry to break it to you, but the $60 maintenance call doesn’t actually exist. We know, we know—earth-shattering stuff. And before you shoot the messenger, allow us to explain why.

Think back to the last time you tried to take advantage of this seemingly great deal. You might have wondered how it could be so cheap. But you ignored that tiny inkling of doubt in the back of your mind because, let’s face it, $60 for a maintenance call is a good deal. Too good, if you ask us.

After all was said and done, was that maintenance call really only $60? Or did it total up to a bigger bill than you bargained for, due to unexpected costs or repairs you’re not even sure you needed?

If that second scenario feels eerily familiar, it’s because we’re psychic (as a matter of fact, we also know that it’s time to get your furnace checked, that it’s probably going to snow next week and that the Bills will make it to the second round of the playoffs this season. Don’t ask us how, it’s a trade secret).

Actually, it’s because we’ve seen this scenario play out more times than we’d care to count. The truth is, the low maintenance call fee doesn’t even cover the expense of sending someone out, so technicians upsell their customers to recoup the cost. You might not have expected the added fees and charges, but your technician had their bottom line in mind the whole time.

Technicians who show up at your house planning to upsell you on repairs or fixtures you don’t need before they even seen your equipment are inherently disinterested in accurately diagnosing the state of your system. They’re only interested in convincing you to spend more than the cost of your “cheap” maintenance call.

At Capital Heat, we do charge for our maintenance calls, but this only means that your technician’s first priority is excellent maintenance. Our primary goal isn’t padding our bottom line, it’s providing an accurate diagnosis that helps your equipment run as efficiently as possible for as long as possible.

It’s possible that the unfortunate truth about the $60 maintenance call has left you feeling just a tad exasperated. Remembering to keep up with regular maintenance can be a drag in itself, and now you have to wonder if you’re being up-charged every time you get your system serviced?  The best way to avoid this trap and never worry about regular maintenance again is to enroll in a Capital Heat maintenance program.

Each level of our three-tiered program offers annual maintenance checks and diagnostic services with varying degrees of coverage. Having your system regularly maintained means extending its lifespan and ensuring it runs as efficiently as possible for as long as possible, and enrolling in a program with Capital Heat means you’ll never have to worry about staying on top of regular maintenance or falling victim to the myth of the $60 maintenance call ever again. You can learn more about our program options and find the best one for your budget and needs here.

When it comes to the $60 maintenance call, you don’t need to be a psychic to predict the outcome. Next time, don’t get burned. Call Capital Heat instead.

 

The health and safety of our customers and employees is of utmost importance to us. Capital Heat is taking every precaution possible in response to COVID-19, including the use of face masks and gloves when performing jobs. Please contact us with any questions. Virtual estimates are now available.
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